Privacy Policy

1. Who We Are

Two Pines Window & Gutter Cleaning (“Two Pines”, “we”, “us”, or “our”) is a residential and commercial exterior cleaning company based at 880 Colville Rd, Esquimalt, BC V9A 4P2, Canada. We can be reached at info@twopines.ca or (778) 403-1234.

This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website at www.twopines.ca. We are subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

2. Information We Collect

When you submit a quote request or contact form, we collect:

• Full name
• Email address
• Phone number
• Service address and property details
• Description of the services requested

We also collect standard web analytics data (see Section 4) when you browse our website.

3. How We Use Your Information

We use the information you provide to:

• Prepare and send you a quote for requested services
• Schedule and perform exterior cleaning services at your property
• Follow up on completed work or outstanding quotes
• Respond to questions or service inquiries
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Jobber — Our quote and job management platform. Quote request form submissions are transmitted to and stored in Jobber. Jobber’s privacy policy is available at getjobber.com/privacy-policy.
• Google Analytics — We use Google Analytics to understand how visitors use our website. This service collects anonymized usage data including pages visited, time on site, and general location. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Featurable — We display our Google reviews using Featurable’s review widget, which loads a third-party script on our site.
• Google Maps — We embed a Google Maps widget on our contact page. Google’s privacy policy applies to any data collected through that embed.

5. Cookies

Our website uses cookies in the following ways:

• Analytics cookies — Set by Google Analytics to track anonymous usage statistics.
• Functional cookies — Set by Jobber and other embedded widgets to support form functionality.

You can disable cookies in your browser settings. Note that disabling certain cookies may affect the functionality of our quote request form.

6. Data Retention

We retain customer and quote information for as long as necessary to provide our services and comply with applicable legal and tax obligations (typically seven years for business records under Canadian law). If you would like your information deleted, please contact us using the details in Section 8.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. Quote and job data is stored within Jobber’s secured platform. We limit access to personal information to team members who need it to provide services.

8. Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for use of your information (subject to legal and contractual limitations)
• Request deletion of your information where we have no legal obligation to retain it

To exercise any of these rights, contact us at info@twopines.ca or (778) 403-1234. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

Questions or concerns about this Privacy Policy can be directed to:

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for BC.